Frequently Asked Questions

If your question is not answered here you can contact us through the Contact us page.

What is counselling like?

Your sessions are a time for you to talk about your situation in your own way and at your own pace. You and your therapist will be sitting facing one another and from time to time they will ask you questions, offer reflections and suggest things for you to think about or try out.

What happens at the first meeting?

The therapist may ask more questions and take more notes than in later sessions and there will be time for you to ask questions and to talk about your situation. Towards the end of the meeting you will discuss the next steps together. There is no obligation, on either side to continue at this point. If we do not, we can help you to find the most appropriate support.

Is counselling completely confidential?

Your counselling will be confidential to you and your therapist. Under exceptional circumstances it may be necessary to contact another agency.
Where there is a clinical reason to share information with other professionals and you have agreed.
Where keeping confidentiality risks serious harm to you or another.
Where the law requires disclosure.
All our therapists regularly see a specially trained and qualified supervisor to check that the work is proceding in everyone’s best interests. Cases are discussed but the identity of clients is not.

How many sessions will I need?

Towards the end of your first meeting your therapist may propose a number of sessions to start with, and a time for a first review. The total number of sessions required varies from person to person and is difficult to predict. The number and frequency of sessions can be reviewed at any time you want. 

How do I know if counselling is right for me?

Towards the end of your first meeting, the therapist will talk with you about your needs and whether counselling is right for you. If you both think it is, then terms can be discussed and agreed. If not, the therapist will be able to discuss other options.

How much does counselling cost?

The length of sessions and the rates charged are set by each therapist (see individual session times and rates via the contact us page). Therapists may be willing to negotiate rates under some circumstances.

What happens if I need to cancel a session?

At the outset, your therapist will tell you about their arrangements for cancellations, missed sessions and holidays. In any event, contact your therapist as soon as possible if you need to make any changes to your agreed arrangements.

What if I want to stop counselling?

It is our experience that when clients want to stop their counselling it is often useful to arrange a final session  to discuss their decision.

What happens at the end of my counselling?

Towards the end of the agreed number of sessions, you and your therapist will review what has happened and you will choose what happens next.